Courses

L34: Building a Project Management Office

The Project Management Office (PMO) is a standard structure in most mature organizations today – across multiple industries. This session will speak to the importance of establishing a PMO mindset within a Systems Integration company – and detail specific steps to establishing, assessing, scoring and ultimately achieving a successful PMO structure.

L33: Service / Support Best Practices

Highly successful AV integrators have figured out the truth: projects are temporary, but the customer relationships and successful use of AV equipment are an integral part of their culture. In this session, you’ll learn the differences between service vs support and select the right one for your installation. Have your organization mentally shift their focus …

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L31: Commissioning / Substantial

Understand how Commissioning begins in the Warehouse and is incremental along the project’s lifecycle – quality cannot be inspected in at the end. Use of commissioning / service transition checklists. Understand the steps involved in gaining Client acceptance of the project (through incremental sign-offs at milestones) and the importance of Substantial Completion / training / …

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L29: Project Performance Reporting (WIP)

Understand the need for and mechanics of collecting and distributing project performance information, including status reports, progress measurements, and forecasts. Involves periodic collection and analysis of baseline versus actual data and questioning of project team members to understand the cause of variance trends and communicate the project progress and performance as well as to forecast …

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L28: Decision Making Process

Process-Understand the 2 primary types of decisions, steps within the decision making process and challenges facing decision makers. Criteria – Understand the importance of stakeholder analysis, the value of weighted decision making criteria and the process/criteria for ethical decision making. Style – Understand the importance of stakeholder analysis, the different styles of decision making and …

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L27: Managing Change Orders

Project change orders are inevitable – a mature company establishes a traceable process to ensure the tracking of the changes and their causes. Internal change orders are used by the Project Manager and project team to manage the project’s cost variances throughout the project’s lifecycle – from Project Kick-off to transition to Service. They reflect …

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L26: Problem Solving Process

Critical thinking is the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action. Effective problem solving requires a systematic approach to defining the problem (question or situation that presents uncertainty, perplexity or …

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L25 Project Scheduling

Critical path scheduling arose in order to visualize and manage the interdependencies and complexities of project activities, resources and time constraints. Most people who are planning a simple project keep the logical framework and timeline in their head – sharing with other project team members only their individual tasks (not their interdependencies) which often leads …

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L24: Conflict Resolution

Conflict is natural in a project-driven organization. The mature organization understands the types and categorization / prioritization of conflicts. There must also be an understanding of the mindset for resolving conflict, different conflict resolution strategies, and the impact of not resolving personal conflicts. Lastly an understanding of the prerequisites, strategies and process of giving constructive …

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L23: Project Risk Management

The first step in mature risk management is identifying those risk events which may have an adverse effect on the project objectives – whether those are client success criteria, the scope and quality of the deliverables, impacts to project timelines and budgets, safety and regulatory compliance, etc.  Understanding the risk appetite, tolerance and threshold of key …

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L21: Client Coordination Meeting

The Client Kick-Off Meeting is the mechanism for the Project Manager to clarify: any expectations, assumptions, or constraints with the Client Representative; interdependent milestones; and understand the role / responsibilities of key project stakeholders (Change Order authority, Sign-offs, etc.).

L20: Key Performance Metrics (Part 2)

Key Performance Metrics drive employee behavior – across all levels and functions of the company.  Well formulated metrics align the intended behavior with the company’s strategy and goals. 

L19: Project Internal Kick-off Meeting & Planning

Establishing the agenda and participants for the Internal Project Kick-off meeting, understanding the resource and timelines, converting the labor estimate into a resource-loaded project schedule with milestones.

L18: Principles of Managerial Finances

Managerial finance builds upon accounting data (past performance) to include business segment analysis, break-even analysis as well as forecasts and trends to provide management tools to run the business versus just reporting the historical results.

L17: Communications Principles / Styles

Structure – understand the model of the communications process and the questions and decisions required to make a viable communications structure. Content – understand key stakeholders to be communicating with and primary communications content regarding projects. Style – Understand the 5 C’s of written communication, direct & indirect styles of communication and modes, filters of …

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L15: Project Estimating & Pricing

Project pricing and labor estimating are both an art and a science – there are fundamental principles used for each. The two goals are to be competitively priced to make a sustainable profit, and estimate enough labor hours in the correct categories to accomplish the quality specifications of the deliverables.

Friday, October 18, 2024, 11:00am
Central Time (US and Canada)

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