Courses

L51: The Importance of Performance Management

If there is no objective measurement criteria or known path towards advancement then employees make up their own interpretation of the system, which can cause political drama where it’s not needed.

L49: Recurring Revenue by the Numbers

Monthly Recurring Revenue (MRR) is income that a business expects to receive every single month – a predictable revenue stream, which can sustain a company through the ebbs and flows of its project-based, or non-recurring, revenue sources.

L46: Establishing a Process Management Organization

All companies have business processes – regardless of size or industry. There is no company without them. A company’s internal and inter-company processes are comparable to a body’s central nervous system. When maintained and optimized, they will ensure competitiveness and survival in the marketplace.

L45: Customer Experience

Customer experience permeates everything we do. Every steps in our sales, projects, implementation, service, and finance – all contribute to the experience our Clients have when working with us. Where does this align with our company values? Are we shaping our Client’s experience, or responding to it when things go wrong? How do you define …

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L44: Subcontractor Management

The management of subcontractors has become even more important in recent years due to the labor shortage of skilled and full-time employees and supply chain disruptions. This session will cover the key concepts of a fixed vs. variable workforce and its impact on a company’s culture and quality.

L43: Running a High Performance Service Organization

The future of the AV/IT integrator requires the ability to build a flexible service offering that adapts to the technology support needs of end-users. Is your organization prepared for and ready to implement these offerings?

L40: Distinctions between BOM, SOW and T&C’s

Many organizations collapse or confuse these essential terms and corresponding documents – often to the detriment of the project execution / control process – ultimately reducing profits. 

L39: Commission Plans

New orders (projects and service) are the lifeblood of your business.  Does your commission program help drive revenue? Does what your Sales team sells align with the company’s strategy, competencies and capabilities?

L38: Managing Organizational Change

Most major change initiatives—whether intended to boost quality, improve culture, or reverse a corporate death spiral—generate only lukewarm results. Many fail miserably. Why? Experts maintain that too many managers don’t realize transformation is a process, not an event. It advances through stages that build on each other. And it may take years. Pressured to accelerate …

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L36: Principles of Job Costing

The purpose of any business is to make money, and for a project-based business, proper job costing is the most effective way to ensure that occurs. Job costing is the accounting which tracks the costs and revenues by job and enables standardized reporting of profitability for each job. For a typical job this will include …

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L35: Employee Engagement

Pizza doesn’t solve employee problems. Employees want to be part of mission and purpose-led companies, and those who are highly engaged are less likely to leave your company. This session will address the importance of employee engagement including the potential pitfalls of low engagement. We will discuss how managers and leadership contribute to employee engagement …

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L34: Building a Project Management Office

The Project Management Office (PMO) is a standard structure in most mature organizations today – across multiple industries. This session will speak to the importance of establishing a PMO mindset within a Systems Integration company – and detail specific steps to establishing, assessing, scoring and ultimately achieving a successful PMO structure.

L33: Service / Support Best Practices

Highly successful AV integrators have figured out the truth: projects are temporary, but the customer relationships and successful use of AV equipment are an integral part of their culture. In this session, you’ll learn the differences between service vs support and select the right one for your installation. Have your organization mentally shift their focus …

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