L24: Conflict Resolution

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Overview

Conflict is natural in a project-driven organization. The mature organization understands the types and categorization / prioritization of conflicts. There must also be an understanding of the mindset for resolving conflict, different conflict resolution strategies, and the impact of not resolving personal conflicts. Lastly an understanding of the prerequisites, strategies and process of giving constructive feedback is required. It is critical that conflict resolutions focus on the cause and its impacts as well remedies – not the person

Why is this session important?

Conflict is natural in a project-driven organization. The mature organization understands the types of conflicts that will occur, but there must also be a mindset for resolving conflict, different conflict resolution strategies, with an understanding of the impact of not resolving personal conflicts. It is critical that conflict resolutions focus on the cause, its impacts as well remedies – and not on the person.