L33: Service / Support Best Practices

Current Status
Not Enrolled
Price
Closed
Get Started
This course is currently closed

Overview

Highly successful AV integrators have figured out the truth: projects are temporary, but the customer relationships and successful use of AV equipment are an integral part of their culture. In this session, you’ll learn the differences between service vs support and select the right one for your installation. Have your organization mentally shift their focus to the customer experience past the project phase. Enhance the current service offering to result in an increase in recurring revenue. Provide the overall framework for a Tier 1-4 model complete with System ID’s and document management strategies.

Why is this session important?

Highly successful AV integrators have figured out the truth: projects are temporary, but the customer relationships and successful use of AV equipment are an integral part of their culture. Learn to focus on the customer experience, enhance your current service, while learning the framework for a Tier 1-4 model.