L45: Customer Experience
Customer experience permeates everything we do. Every steps in our sales, projects, implementation, service, and finance – all contribute to the experience our Clients have when working with us. Where does this align with our company values? Are we shaping our Client’s experience, or responding to it when things go wrong? How do you define […]
L38: Managing Organizational Change
Most major change initiatives—whether intended to boost quality, improve culture, or reverse a corporate death spiral—generate only lukewarm results. Many fail miserably. Why? Experts maintain that too many managers don’t realize transformation is a process, not an event. It advances through stages that build on each other. And it may take years. Pressured to accelerate […]
L35: Employee Engagement
Pizza doesn’t solve employee problems. Employees want to be part of mission and purpose-led companies, and those who are highly engaged are less likely to leave your company. This session will address the importance of employee engagement including the potential pitfalls of low engagement. We will discuss how managers and leadership contribute to employee engagement […]
L24: Conflict Resolution
Conflict is natural in a project-driven organization. The mature organization understands the types and categorization / prioritization of conflicts. There must also be an understanding of the mindset for resolving conflict, different conflict resolution strategies, and the impact of not resolving personal conflicts. Lastly an understanding of the prerequisites, strategies and process of giving constructive […]
L22: Bring Your Brand to the Frontline
Branding is important because not only is it what makes a memorable impression on consumers but it allows your customers and clients to know what to expect from your company. It is a way of distinguishing yourself from the competitors and clarifying what it is you offer that makes you the better choice. Your brand […]
L16 – Importance of Strategic and Operational Planning
Strategic planning is essential to the on-going health and future success of the business. Business leaders should be as intentional about the evolution of the business as they are in the day-to-day running of the business. This webinar will review common strategic planning fails, and what you can do to overcome them to build vibrant, […]
L12: Capacity Planning & Resource Management
Most companies exist in a multi-project environment where shared resources are selling, planning, implementing and commissioning systems and solutions; as well as conducting warranty and service /support to existing customers. One of the primary causes of “Project” problems is inadequate capacity planning and reactive, overly confident resource management practices.