L45: Customer Experience

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Customer experience permeates everything we do. Every steps in our sales, projects, implementation, service, and finance – all contribute to the experience our Clients have when working with us. Where does this align with our company values? Are we shaping our Client’s experience, or responding to it when things go wrong? How do you define the desired customer experience in your organization?

Why is this session important?

As Systems Integrators, understanding how we can shape, measure, and build a culture dedicated to a positive and lasting Customer experience is key to building and maintaining our brand. If you aren’t actively working to provide your clients with the desired experience, you should be. You need to be listening to the Voice of your Customer, because if you aren’t, others will be and the impact on your brand can be devastating.