L43: Running a High Performance Service Organization

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Overview

The future of the AV/IT integrator requires the ability to build a flexible service offering that adapts to the technology support needs of end-users. Is your organization prepared for and ready to implement these offerings?

Why is this session important?

In this session, you will learn the mechanics of building a scalable, supportable, and profitable commercial service and managed service offering through discussions on Help Desk and NOC initiatives, service workflow management, and implementation strategies. Glean insight from a sales perspective of a service strategy and learn how to produce or be an ideal salesperson for the managed service space to provide a new level of customer support.