This session will focus on the steps integrators can take to make the necessary shift from a “Sales-First” to a “Services-First” approach. You will learn how to put even more emphasis on customer experience (CX) throughout the project and service lifecycle. By keeping all three sides of the Service triangle (strategy, staffing and system) in mind, with the customer at the center, your company will be well placed to come out on top of your competition in terms of selling and delivering exceptional and differentiating customer service.
