Overview
A Services-First business approach is a philosophy that recognizes that by consistently delivering long-term value and exceptional experiences to your customers, your company will not only secure their loyalty but also set your business up for sustained growth and success in an evolving and competitive marketplace (recurring and non-recurring).
Why is this session important?
This session will focus on the steps integrators can take to make the necessary shift from a “Sales-First” to a “Services-First” approach. You will learn how to put even more emphasis on customer experience (CX) throughout the project and service lifecycle. By keeping all three sides of the Service triangle (strategy, staffing and system) in mind, with the customer at the center, your company will be well placed to come out on top of your competition in terms of selling and delivering exceptional and differentiating customer service.
